Frequently Asked Questions
Everything you need to know before you hit the pavement.
How do I know what size roller skates to order?
Roller skate sizing varies by brand and often differs from standard shoe sizes. We recommend measuring your foot in centimeters and consulting the specific size chart found on each product page for the most accurate fit.
Do you offer international shipping?
Yes, Pigeon's Roller Skate Shop ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your gear.
What is your return policy for skates and safety gear?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that skates showing any signs of wear or outdoor use cannot be returned for a refund.
Can I customize my skates with different wheels or bearings?
Absolutely! We offer a wide variety of wheels, bearings, and toe stops. If you purchase them along with a pair of skates, you can request that our shop technicians install them for you before shipping.
How long will it take for my order to arrive?
Orders for in-stock items typically ship within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 2-4 weeks depending on customs.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay and Afterpay for eligible orders.